Lean / Six Sigma Continuous Improvement Management
Your best-fit continuous improvement management system, deployed the right way
Elements of Lean / Six Sigma
What is Lean / Six Sigma?
Problem Solving
Lean / Six Sigma problem solving is broken down into several steps. Each steps consist of extensive tools and activities that will lead our improvement team on narrowing the problems and identifying the few significant root causes of the problem. The tools include statistical analysis and experiments, as well as advanced operational management analysis that enable us to analytically discover our solutions. DMAIC (Define - Measure - Analyze - Improve - Control) steps are used to systematically work on the problems.
We will start with discovery discussions with you, gaining understanding of the current state and objectives of your organization. Depending on the need, deeper organizational assessment might be needed for direct analysis of your workplace in order to develop the Master Implementation Plan. Finally, we will support your organization in executing the mutually agreed Master Implementation Plan through series of routine coaching, implementation reviews, and management reviews. You and your management team will be an integral part of the process since the beginning to ensure smoother fit and faster, more established adoption throughout the engagement.
There are three elements of Lean / Six Sigma that we can support you on:
- Customer service and customer satisfaction
- Operational effectiveness and efficiency improvement
- Strategic planning and implementation
- Analytical problem solving and conflict resolutions
- Employee engagement
We purposefully put a slash symbol between Lean and Six Sigma to remind us that this methodology originated from two different worlds with two different, often conflicting, cultures. The idea of merging them together was a brilliant one. However, it leads to common misconceptions that both methodologies are used the same way for all conditions of our continuous improvement journey.
Lean focuses on continuous search of value (purpose) of our business and how we deliver it to our customers. It emphasizes on long-term strategic thinking and continuous, small-step, daily improvement habits in every part of the organization. It puts equal focus on people management and process management, and its problem solving principles are designed to enhance these focus.
Six Sigma focuses on direct, immediate impact top-down management 'missions' to improve our business process capability in the top management 'areas of concern'. It focuses on giving top quality improvement results yielding hard benefits to the organization, and to achieve that goal it uses specialized statistical problem solving tools with rigorous problem solving steps (the famous DMAIC - Define Measure Analyze Improve Control) that ensure extensive review and analysis are done on the problems.
Both approach are valid, both approach are useful, but we need to be able to utilize each of them the right way for the right situation.
Our Engagement Approach
Planning
Review
Discussion
Discovery
Discussion
Assessment
Execution
Coaching
Reviews
Strategy Deployment
Lean / Six Sigma implementation structure will enable our organization to manage the execution of our strategic plan. Well-trained Lean / Six Sigma Project Leaders, fully equipped with project management, problem solving, and change management skillsets, supported by the well-structured Lean / Six Sigma project governance will be able to carry on our important initiatives and manage all the dynamics as they progress.
Project Management
Lean / Six Sigma has a comprehensive project management framework that is very robust in managing business improvement and process design. It has a built-in management review process to ensure each project phase is completed properly prior to engaging to the next phase. This ensures a more robust project executions and improves the quality of project delivery.
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